Paper on the Future of Services Science in Germany
Service Science: Hype or Cornerstone for Future Success?
– A Five-Step Roadmap to Clarity -
Autors:
Prof. Dr. Gerhard Satzger, Director of Karlsruhe Service Research Institute, Universität Karlsruhe;
Walter Ganz, Director of Fraunhofer Institute for Industrial Engineering (IAO), Stuttgart;
Anja Kremer, Managing Consultant, IBM Deutschland GmbH, Stuttgart.
