Conference Programme
| 1st Conference Day (25th September 2008) | |
|---|---|
| 09.30-10.00 | Prof. Dieter Spath, Head of Institute, Fraunhofer IAO: Welcome and introduction »Service Excellence with Product Related Services« |
| 10.00-10.20 | Ernst Pfister, Minister of Economic Affairs Baden-Württemberg: »Welcome and introduction to the ministry’s activities in supporting services« |
| 10.20-10.40 | Kornelia Haugg, Head of Department, Federal Ministry of Education and Research (BMBF): »Welcome and introduction to the ministry’s service policies« |
| 10.40-11.10 | Prof. Lutz Heuser, Head of SAP Research, SAP AG: »Vision einer webbasierten Dienstleistungsgesellschaft (Vision of a web-based service society)« |
| 11.10-11.30 | Coffee break |
| 11.30-13.00 | Workshop Sessions 1-5 |
| 13.00-14.00 | Lunch |
| 14.00-15.30 | Workshop Sessions 6-10 |
| 15.30-16.00 | Coffee break |
| 16.00-16.45 | Alex Lee, Sr. Advisor, Industrial Technology Research Institute (ITRI), Taiwan: »Apply Service Innovation in Taiwan« |
| 2nd Conference Day (26th September 2008) | |
| 08.30-10.00 | Workshop Sessions 11-15 |
| 10.00-10.30 | Coffee break |
| 10.30-11.15 | Keynote Prof. Bo Edvardsson, Karlstad University, Sweden »Trends and Challenges in Service Research and Service Science« |
| 11.30-13.00 | Workshop Sessions 16-20 |
| 13.00-14.00 | Lunch |
| 14.00-15.30 | Workshop Sessions 21-26 |
| 15.30-16.00 | Coffee break |
| 16.00-18.00 | Closing Session: Dr. Hans-Peter Grothaus, CLAAS, »Practical Experiences with Service Engineering«; Walter Brosi, Head of Sub-Department, Federal Ministry of Education and Research (BMBF); Ronald Mackay, European Commission, DG Enterprise and Industry; Luis Rubalcaba, RESER President; presentation of RESER 2009 team, Hungary |
