Session 21: Efficient Service Organisations
| 26.09.08, 14.00 – 15.30 Chair: José Luis Navarro Espigares, Universidad de Granada, Spain |
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|---|---|---|
| Title | Authors | Institution |
| Service Climate as a Moderator of the Relationship between Leader-Member Exchange and Service Efforts | Detailed information on authors and institutions | |
| Applying Anthropological Methods to Study Extended Service Encounters | Donna Sundbo, Jens Friis Jensen, Jon Sundbo | Roskilde University, Denmark |
| Effektive Steuerung der interaktiven Wertschöpfung bei hybriden Produkten – Voraussetzungen und Instrumente | Gertrud Schmitz, Simone Eberhardt, Stephanie Modlich | Universität Duisburg-Essen, Germany |
| Organizational Design of International Service Business – How Do Companies Setup Structures for Worldwide Success in Service Business? | Felix Pütz | University of St. Gallen – Institute of Technology Management, Switzerland |
