Session 4: Research on Service Products

25.09.08, 11.30 – 13.00
Chair: Laurence Bancel-Charensol, Université Paris-Est, France
Title Authors Institution
Towards a model of goods and services for the analysis of innovation and design Detailed information on authors and institutions
Effets des Produits Novateurs sur la Fidélisation des Services Detailed information on authors and institutions
Expectations of Customers Consuming Spa Services in Lithuanian Wellness and Sport Centres Neringa Langviniene Kaunas University of Technology, Lithuania